“What do I Say?” Supporting Residents and their Families in Grief.

On this calendar, you will find a complete listing of our upcoming webinars, workshops, and grief education-related events.

Through the calendar, you can RSVP for an event and find out if there are Continuing Education Units being offered and if they apply to your discipline.

For more information on any of these events, please contact our Director of Grief Support & Education, Becky Lomaka at BLomaka@OConnorMortuary.com or 949.581.4300.

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“What do I Say?” Supporting Residents and their Families in Grief.

February 6, 2018 @ 2:00 pm - 4:00 pm

Tuesday | February 6 | 2 pm – 4 pm

At O’Connor Mortuary
25301 Alicia Parkway
Laguna Hills, CA 92653

blomaka@oconnormortuary.com or call (949) 581-4300

Here’s what we’re going to talk about…

Perhaps the most-often heard comment from those who learn of a death is, “I never know what to say. Since I’m afraid I’ll say something dumb or hurtful, I’ll just keep quiet.” Deaths to residents and even their family members or friends is a regular occurrence in caring for people in their later years. Learning how to communicate effectively with them, however, is a learned skill, sharpened in the crucible of life’s experience. In fact, it actually gets easier to “know” what to say as we get more practice.

Join with other RCFE owners, administrators and staff to learn how to communicate most effectively with residents, family members, coworkers and friends in the face of death…whether expected or unexpected.

At the conclusion of today’s workshop, participants will be able to. . .

  • Describe the benefits of good end-of-life and grief-related communication with residents and their families to the ongoing operation of the facility
  • Demonstrate a practical understanding of the normal bereavement process and how it can become complicated by dementia or other long-term illnesses common to the facility’s residents
  • Utilize a framework for emotional support of residents as they face their own losses
  • Apply principles for good communication in the midst of loss and grief

In addition to his role as O’Connor’s educational consultant, Bill Hoy is a counselor, author and educator whose professional career has been focused on bereavement and end-of-life care for more than 25 years. He has worked with grieving people and professionals in a variety of arenas, including hospice, congregation, bereavement center and university. The author of several highly-acclaimed books and more than 100 journal articles and pamphlets, Dr. Hoy teaches in the Medical Humanities Program, College of Arts and Sciences at Baylor University.

This program has been approved for 2.0 hours of continuing education by the California Department of Social Services for RCFE administrator re-certification. Course Approval #210-0204-22290


February 6, 2018
2:00 pm - 4:00 pm
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