Smile and the World . . .

Smile and the World . . .

Smile and the World . . .

. . . Smiles with You !

What is the difference between good service and superb service that blows you away? Being in a service industry I have pondered that my whole career. What I have come up with is as simple as it gets, but isn’t that almost always the case? We always think we have to move mountains in order to impress, or dramatically change the needle one way or another. When in fact, most times, it is the small tweak that makes the biggest difference. I suggest that the simplicity of a smile makes the biggest difference. Now, I do not mean a split second smirk from behind a counter. But a smile that never leaves your face, that is infectious, that radiates an energy that people are blinded by – that kind of smile.

  • Smile and the whole world smiles with you, frown and you frown alone.
  • I guarantee that if you smile while serving on the phone, it can be heard.

The task of service is the same, but the energy you bring to that task it what sets apart the good, from the great. We all know it; we’ve all seen it. You walk into a place of business and you can feel the energy right away, the bad energy that is.  Grumpy staff, without a smile, treating you like a disturbance in their day, when in fact you are one of the very reasons this business exists and should be treated as such. Now you walk into a five star service establishment, you are greeted with a smile, a can do attitude and a positive energy that is palpable. The staff is genuinely concerned about your experience and helping you anyway they can. When confronted with a tall order they simply smile and say “My pleasure” no resistance, no push back, just a genuine want to help. That is the type of service that is rare in today’s world; do not let it be your world – smile : )

What puts a smile on your face?

What do you do to put a smile on anothers face?

Tell me when you last disarmed a troubling situation with a simple smile.


Molly Keating
Molly Keating
Hello! I'm Molly and I run & manage the Blog here at O'Connor. I grew up in a mortuary with a mortician for a father who's deep respect for the profession inspired me to give working at a mortuary a try. Work at O'Connor has brought together two of my deep passions, writing & grief awareness. In 2016 I earned Certification in the field of Thanatology, the study of Death, Dying and Bereavement. I am honored to be able to speak on these taboo topics with knowledge, compassion, and a unique perspective. I want to sincerely thank you for following & reading the blog, I hope that this is a healing place for you.


  1. Amy says:

    Smiles are contagious!

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