Smile and the World . . .
What is the difference between good service and superb service that blows you away? Being in a service industry I have pondered that my whole career. What I have come up with is as simple as it gets, but isn’t that almost always the case? We always think we have to move mountains in order to impress, or dramatically change the needle one way or another. When in fact, most times, it is the small tweak that makes the biggest difference. I suggest that the simplicity of a smile makes the biggest difference. Now, I do not mean a split second smirk from behind a counter. But a smile that never leaves your face, that is infectious, that radiates an energy that people are blinded by – that kind of smile.
The task of service is the same, but the energy you bring to that task it what sets apart the good, from the great. We all know it; we’ve all seen it. You walk into a place of business and you can feel the energy right away, the bad energy that is. Grumpy staff, without a smile, treating you like a disturbance in their day, when in fact you are one of the very reasons this business exists and should be treated as such. Now you walk into a five star service establishment, you are greeted with a smile, a can do attitude and a positive energy that is palpable. The staff is genuinely concerned about your experience and helping you anyway they can. When confronted with a tall order they simply smile and say “My pleasure” no resistance, no push back, just a genuine want to help. That is the type of service that is rare in today’s world; do not let it be your world – smile : )
What puts a smile on your face?
What do you do to put a smile on anothers face?
Tell me when you last disarmed a troubling situation with a simple smile.